Trusted by 100,000+ women across the US, UK & Canada. One purchase. Unlimited attempts.

Terms of Service

Effective March 2026 — Please read these terms carefully before placing an order.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Customer") and MakeAMom ("we," "us," or "our"), governing your use of the website makeamom.com (the "Site") and your purchase or use of any MakeAMom products or services. By accessing the Site, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site or purchase our products.

We reserve the right to update these Terms at any time. Material changes will be communicated via a prominent notice on the Site or by email. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

1. Product Description and Nature of Products

Adult Novelty and Personal Use Products

MakeAMom products, including the CryoBaby, Impregnator, and BabyMaker kits, are sold as adult novelty and personal-use devices only. They are designed for at-home personal use by consenting adults. These products are not medical devices as defined by the U.S. Food and Drug Administration (FDA) or any other regulatory authority.

Not Medical Devices — Not Medical Treatment

MakeAMom products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or health issue. MakeAMom does not provide medical advice, fertility treatment, reproductive health services, or any regulated healthcare services. Nothing on the Site or in any MakeAMom communication constitutes medical advice.

No Guarantee of Pregnancy

We make absolutely no guarantee, representation, or warranty that use of our products will result in pregnancy, conception, or any particular reproductive outcome. Reproductive outcomes depend on a vast range of individual biological, medical, and circumstantial factors entirely outside our control. Any success stories, testimonials, or statistics referenced on the Site represent individual experiences and are not guarantees of similar results.

Consult a Healthcare Provider

Before attempting home insemination or making any decisions related to your reproductive health, you should consult with a licensed healthcare provider, fertility specialist, or physician. MakeAMom's products are not a substitute for professional medical evaluation, diagnosis, or treatment. If you have known fertility issues, medical conditions, or are taking prescription medications, seek medical guidance before use.

2. Age Requirement and Eligibility

18+ Only

You must be at least 18 years of age to purchase or use MakeAMom products and to use the Site. By placing an order or using the Site, you represent and warrant that you are at least 18 years old. If you are under 18, you are not permitted to use the Site or purchase our products.

Legal Capacity

You represent that you have the legal capacity to enter into a binding contract in your jurisdiction, that you are not prohibited by law from purchasing or using the products, and that all information you provide to us is accurate and complete.

Geographic Restrictions

Our products are currently available for purchase and delivery within the United States only. We make no representation that the Site or our products are appropriate or available in other locations. Accessing the Site from territories where its contents are illegal is prohibited.

3. Orders, Pricing, and Payment

Order Acceptance

Placing an order on the Site constitutes an offer to purchase the selected products at the stated price. We reserve the right to accept or decline any order at our sole discretion, including orders that appear fraudulent, involve suspected resale for commercial purposes, or cannot be fulfilled due to inventory limitations. Your order is accepted when we send you an order confirmation email and process payment.

Pricing

All prices on the Site are displayed in U.S. dollars and are subject to change without notice. We make reasonable efforts to ensure pricing accuracy, but in the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. We are not obligated to fulfill orders placed at erroneous prices.

Taxes

Applicable sales tax will be collected on orders shipped to states where we are required to collect such taxes. The applicable tax amount will be displayed at checkout prior to completing your purchase.

Payment Processing

All payments are processed securely through Stripe, Inc., our third-party payment processor. By providing your payment information, you authorize us (through Stripe) to charge the total order amount, including any applicable taxes and fees. We accept all major credit and debit cards as displayed at checkout.

Your financial data is handled by Stripe in accordance with PCI-DSS standards. We do not store your full credit card number on our servers. By completing a purchase, you also agree to Stripe's Terms of Service and Privacy Policy.

Failed Payments

If your payment is declined or fails for any reason, your order will not be processed. Please verify your payment information and contact your financial institution if issues persist. We are not liable for any fees or charges your bank may assess in connection with a failed payment attempt.

4. Refunds, Returns, and Chargebacks

Refund and Return Policy

Our refund and return policy is described in full in our Shipping & Returns Policy, which is incorporated into these Terms by reference. We offer a 90-day money-back guarantee on all MakeAMom products. Please review that policy for full details on eligibility, process, and timelines.

Chargebacks and Disputes

Before initiating a chargeback or payment dispute with your bank or credit card issuer, you agree to first contact us at contact@makeamom.com to attempt to resolve the issue. We handle disputes quickly and in good faith, and nearly all issues can be resolved through direct contact without a formal dispute process.

Initiating a chargeback for an order that falls within our refund policy, or for a product you have received and not returned, constitutes a breach of these Terms. We reserve the right to dispute any chargeback we believe to be made in bad faith, provide our records to the payment processor, and pursue recovery of amounts owed, including associated dispute fees.

5. Shipping and Delivery

Shipping terms, processing times, delivery estimates, and our discreet packaging policy are described in our Shipping & Returns Policy, which is incorporated into these Terms by reference. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

We are not responsible for delays caused by shipping carriers, weather events, customs, or other circumstances beyond our control. We will not refund shipping costs for delays attributable to the carrier unless we have specifically guaranteed a delivery date.

6. Intellectual Property

Our Intellectual Property

The Site and all of its content — including but not limited to text, graphics, logos, images, photographs, videos, product designs, software, and the overall trade dress — are the exclusive intellectual property of MakeAMom or our licensors and are protected by U.S. and international copyright, trademark, patent, and other intellectual property laws.

The MakeAMom name, logo, and product names (CryoBaby, Impregnator, BabyMaker) are trademarks of MakeAMom. You may not use any of our trademarks, trade names, or logos without our prior written consent.

Limited License to Use the Site

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use. This license does not include the right to:

User-Submitted Content

If you submit reviews, testimonials, photos, or other content to us, you grant MakeAMom a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, display, and distribute that content in connection with our marketing and business, with or without attribution. You represent that you own or have the right to grant this license and that your submission does not infringe any third-party rights.

7. Prohibited Uses

You agree not to use the Site or our products for any of the following purposes:

Violation of these prohibitions may result in immediate termination of your account and access to the Site, and may subject you to civil or criminal liability.

8. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MAKEAMOM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SITE OR OUR PRODUCTS; (B) ANY CONTENT OBTAINED FROM THE SITE; (C) ANY TRANSACTION CONDUCTED THROUGH THE SITE; OR (D) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR PERSONAL DATA — WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR PURCHASE OF OUR PRODUCTS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so the above limitations may not apply to you in full.

10. Indemnification

You agree to defend, indemnify, and hold harmless MakeAMom and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Site or our products; (c) your violation of any third-party right, including any intellectual property right or privacy right; or (d) any content you submit to us.

11. Governing Law

These Terms and any dispute arising out of or relating to them, the Site, or our products shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

12. Mandatory Binding Arbitration and Class Action Waiver

Agreement to Arbitrate

PLEASE READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and MakeAMom agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any MakeAMom product or service — including disputes about their existence, validity, interpretation, performance, breach, or termination — shall be resolved exclusively through final and binding arbitration, rather than in court. This agreement to arbitrate includes all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory.

The arbitration shall be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at adr.org. The arbitration shall take place in Clark County, Nevada, or, at your option, may be conducted by telephone, video conference, or based solely on written submissions. The arbitrator shall apply Nevada law and shall have the authority to award any remedy available in court on an individual basis.

Judgment on the arbitration award may be entered in any court of competent jurisdiction. The arbitrator's decision shall be final and binding, with limited exceptions for appeals permitted under the AAA rules.

Class Action Waiver

YOU AND MAKEAMOM EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. All claims must be brought in the parties' individual capacities and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of representative or class proceeding.

If a court of competent jurisdiction finds the class action waiver in this section to be unenforceable, then the arbitration agreement shall be void as to the claim for which the waiver was found unenforceable, and that claim shall be litigated in court subject to the venue provisions below.

Small Claims Court Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies, provided the matter remains in such court and proceeds on an individual, non-class basis.

Opt-Out Right

You may opt out of this arbitration agreement within 30 days of the date you first agree to these Terms by sending written notice to contact@makeamom.com with the subject line "Arbitration Opt-Out." If you opt out, neither party can require the other to arbitrate, and disputes will be resolved in court as described in the Venue section below.

Venue for Non-Arbitrated Claims

For any claims not subject to arbitration (including those where you have exercised the opt-out right above), you and MakeAMom consent to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada, and you waive any objection to the exercise of personal jurisdiction or venue in those courts.

13. Account and Order Cancellation

Order Cancellation by You

You may cancel an order before it has been processed and shipped by contacting us immediately at contact@makeamom.com with your order number. Once an order has been fulfilled and shipped, it cannot be cancelled, but you may initiate a return in accordance with our Shipping & Returns Policy.

Order Cancellation by Us

We reserve the right to cancel any order at our sole discretion, including where: (a) the product is out of stock; (b) there is a pricing error; (c) we suspect fraud or unauthorized use of a payment method; (d) the order cannot be shipped to the provided address; or (e) the order violates these Terms. In such cases, we will provide a full refund of any amounts charged.

Account Termination

You may close your account at any time by contacting us at contact@makeamom.com. We reserve the right to suspend or terminate your account and access to the Site at any time, without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other customers, or is otherwise objectionable. Termination does not affect any order already placed and paid for.

14. Privacy

Your use of the Site and our products is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the collection and use of your information as described in the Privacy Policy.

15. Third-Party Services and Links

The Site may contain links to third-party websites, services, or resources. These links are provided for your convenience only and do not constitute our endorsement of those third parties or their content. We have no control over third-party sites and accept no responsibility for their content, privacy practices, or availability. Your interactions with third-party sites are governed by those sites' own terms and policies.

16. Force Majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay is caused by circumstances beyond our reasonable control, including natural disasters, pandemics, acts of government, strikes, supply chain disruptions, utility failures, or cyberattacks. In such circumstances, our obligations will be suspended for the duration of the event, and we will make commercially reasonable efforts to resume performance as quickly as possible.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, consistent with the parties' original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and MakeAMom with respect to the subject matter hereof, and supersede all prior and contemporaneous agreements, proposals, representations, and understandings, whether oral or written, relating to the same subject matter.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of MakeAMom.

20. Contact Us

If you have questions about these Terms or wish to exercise any rights described herein, please contact us:

We will respond to all inquiries within 30 days.